Outstanding Service and Customer Focus. Dave and his team truly went above and beyond. Communication was excellent before, during and after. Arrived on time and worked hard to exceed our expectations. We will definitely use South Shore Chem-Dry again. Highly recommend.
Dave arrived a little ahead of schedule, explained what he was going to do and went right to work. These were older, good quality w2w carpets which have been cleaned 6 or 7 times but intermittently lately and have seen a lot of use and pets. I had considered replacing them. This was a new process for us and I would say it came out quite well. It was a very humid period but the carpets were able to be walked on late in the day. The pet stains were pretty well removed in the area I figured was hopeless. We also did a large oriental area rug which had been cleaned a year prior by removal and it came out really nice. Very professional. Reasonable price, Good results. What else is there to say?
My rug looks brand new! I never thought that the pet stains and kid stains could be removed in such a high traffic area but it looks amazing. Dave was so great to work with, he explained everything and was there right on time!
Dave and Karen are an absolute pleasure to do business with. My entire home, except the kitchen and baths, has wall-to-wall carpet. The carpeting is only a year old but in order to maintain the manufacturers warranty, the carpets need to be professionally cleaned once a year. Dave came out to do the estimate and answered all my questions. He gave me honest responses and at no point did a high pressure sales pitch. He arrived to do the job on-time and kindly worked around my curious dog and skittish cat. Dave uses chemical-free cleaning products which was my number one requirement. I also had my sofa cleaned and it looked brand new after Dave finished it. I would highly recommend South Shore Chem-Dry and will look forward to having Dave back next year!